Contact Us

We're here to help. Choose the best way to reach us.

General Support

Questions about features, billing, or technical issues

support@advine.ai

Privacy & GDPR

Data protection, privacy requests, GDPR compliance

privacy@advine.ai

Sales & Partnerships

Enterprise plans, agency partnerships, custom solutions

sales@advine.ai

Legal

Terms of service, legal notices, compliance questions

legal@advine.ai

Other Ways to Reach Us

Documentation & Help Center

Looking for technical documentation or API reference? Visit our API Documentation page.

Social Media

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System Status

Check our System Status page for current uptime and any ongoing issues.

Security Issues

Found a security vulnerability? Please report it responsibly to security@advine.ai. We take security seriously and respond to all reports within 24 hours.

Response Time

We aim to respond to all inquiries within:

  • Support tickets: 24 hours (business days)
  • Sales inquiries: 48 hours
  • Privacy requests: 30 days (as required by GDPR)
  • Security issues: 24 hours

Business Hours

Our support team is available Monday-Friday, 9:00 AM - 5:00 PM CET. However, our automated monitoring system works 24/7 to keep your campaigns safe.